Refund policy

We are mindful of our environmental footprint and try to limit the need for returns by providing as much information about our garments as possible. 

Please order carefully and if you require any additional information about an item, please get in touch and we will be happy to assist.

We hope that you are happy with your order, however if you are not completely satisfied, you can return your order to us for a full refund.

Please notify us that you would like to make a return within 14 days of receiving your order by contacting us at hello@fawnandfreda.com and we will send you a returns form.

Items must be posted back to us within 28 days of receipt of goods, using a trackable service.

Please make sure that all returned items are unworn and in perfect condition, with all the labels and tags still attached. Please use the original packaging where possible.

Please note, the customer is responsible for all shipping costs, duties and taxes, which are excluded from the refund. Unpaid import and customs charges on returns will be deducted from the original sale price. 

Once we have received the returned item, we will notify you via e-mail and your account will be credited within 14 days.

We meticulously check each item before it is shipped. In the unlikely event that your item is damaged or faulty, please e-mail us immediately at hello@fawnandfreda and we will be happy to arrange a replacement